Terms of Service

1. Introduction

Welcome to the Cooperstone Solutions website. These Terms of Service (“Terms”) govern your use of our website and any services, content, or resources provided by Cooperstone Solutions (“we,” “us,” or “our”). By accessing or using this website, you agree to these Terms. If you do not agree, please discontinue use of the website.

2. Acceptance of Terms

By using our website, submitting an inquiry, or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with any additional agreements or policies referenced herein.

3. Use of Website

You agree to use this website only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use of the website. We reserve the right to suspend or terminate access to anyone who violates these Terms.

4. Intellectual Property

All content on this website—including but not limited to text, logos, graphics, images, videos, and design—is the intellectual property of Cooperstone Solutions and is protected by copyright, trademark, and other intellectual property laws.

  • You may view the website for personal or non-commercial use.

  • You may not copy, reproduce, distribute, modify, or create derivative works without our express written consent.

Any unauthorized use of our intellectual property is strictly prohibited.

5. User Obligations & Prohibited Use

Users of this website agree not to:

  • Use the website for any unlawful or fraudulent purpose

  • Attempt to gain unauthorized access to systems, networks, or accounts

  • Introduce viruses, malware, or harmful code

  • Use automated systems (e.g., bots, scrapers) to extract website data without permission

  • Misrepresent identity or affiliation when contacting us

We reserve the right to restrict or terminate access for any misuse.

6. Services & Client Engagement

Cooperstone Solutions provides IT consulting and related services as described on our website or in proposals. All services are subject to a formal engagement, quote, or agreement before work begins.

By engaging our services, the client agrees to:

  • Provide accurate information required for service delivery

  • Grant necessary access to systems, tools, or personnel when applicable

  • Respond to requests for information or approvals in a timely manner

  • Fulfill responsibilities outlined in the proposal or agreement

Delays caused by the client—such as failure to provide information, access, or timely responses—may result in delivery delays or additional fees.

We reserve the right to decline projects that fall outside our scope, expertise, or ethical standards.

7. Payment & Billing Terms

Payment terms for services will be defined in the formal proposal, quote, or agreement provided prior to the start of work.

Unless otherwise stated:

  • Invoices are due upon receipt or within the timeframe stated in the proposal or invoice

  • Late payments may incur fees as outlined in the proposal or invoice

  • If payment is not received within the stated timeframe, we reserve the right to pause, suspend, or terminate services until payment is made

Any additional services requested outside the original scope may result in revised pricing or a new agreement.

8. Disclaimers

The information on this website is provided for general informational purposes only and does not constitute professional advice. While we strive to provide accurate and up-to-date content, we make no warranties or representations regarding the accuracy, completeness, or reliability of any information on the website.

Use of the website and any reliance on its content is at your own risk. Any outcomes, results, or decisions made based on information or services provided by Cooperstone Solutions are the sole responsibility of the user or client.

9. Limitation of Liability

To the fullest extent permitted by law, Cooperstone Solutions and its owners, employees, contractors, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or related to:

  • Your use of or inability to use the website

  • Errors or inaccuracies in website content

  • Delays, interruptions, or security breaches

  • Decisions or actions taken based on information provided by us

  • Service performance, results, or outcomes

If you engage our services, our total liability for any claim related to those services shall not exceed the total fees paid by you for the services in the twelve (12) months preceding the event that gave rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Cooperstone Solutions, its owners, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

  • Your use or misuse of the website

  • Violation of these Terms

  • Infringement of any rights of a third party

  • Breach of any applicable law

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Commonwealth of Virginia, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Virginia, and you consent to the jurisdiction of those courts.

12. Changes to These Terms

We may update or modify these Terms from time to time. When changes are made, the “Effective Date” below will be updated. Continued use of the website after changes are posted indicates acceptance of the revised Terms.

13. Contact Information

If you have any questions about these Terms, please contact us at:

Cooperstone Solutions
info@cooperstonesolutions.com
3301 Richmond Hwy Suite 1228
Alexandria, VA 22305
United States

Effective Date

Effective Date: November 2, 2025